Bedford Civil Registration Service

How satisfied were you with the following? (please tick one box per row)
	Very satisfied	Fairly satisfied	Neither	Fairly dissatisfied	Very dissatisfied	Not applicable
Speed of telephone answering	Speed of telephone answering Very satisfied	Speed of telephone answering Fairly satisfied	Speed of telephone answering Neither	Speed of telephone answering Fairly dissatisfied	Speed of telephone answering Very dissatisfied	Speed of telephone answering Not applicable

Courtesy & helpfulness of the Customer Service Staff	Courtesy & helpfulness of the Customer Service Staff Very satisfied	Courtesy & helpfulness of the Customer Service Staff Fairly satisfied	Courtesy & helpfulness of the Customer Service Staff Neither	Courtesy & helpfulness of the Customer Service Staff Fairly dissatisfied	Courtesy & helpfulness of the Customer Service Staff Very dissatisfied	Courtesy & helpfulness of the Customer Service Staff Not applicable

Staff ability to listen and explain things clearly	Staff ability to listen and explain things clearly Very satisfied	Staff ability to listen and explain things clearly Fairly satisfied	Staff ability to listen and explain things clearly Neither	Staff ability to listen and explain things clearly Fairly dissatisfied	Staff ability to listen and explain things clearly Very dissatisfied	Staff ability to listen and explain things clearly Not applicable

Opening hours	Opening hours Very satisfied	Opening hours Fairly satisfied	Opening hours Neither	Opening hours Fairly dissatisfied	Opening hours Very dissatisfied	Opening hours Not applicable

Appointment availability	Appointment availability Very satisfied	Appointment availability Fairly satisfied	Appointment availability Neither	Appointment availability Fairly dissatisfied	Appointment availability Very dissatisfied	Appointment availability Not applicable

Access at the office you attended	Access at the office you attended Very satisfied	Access at the office you attended Fairly satisfied	Access at the office you attended Neither	Access at the office you attended Fairly dissatisfied	Access at the office you attended Very dissatisfied	Access at the office you attended Not applicable

Quality of the information you were given regarding the documentation you were asked to provide	Quality of the information you were given regarding the documentation you were asked to provide Very satisfied	Quality of the information you were given regarding the documentation you were asked to provide Fairly satisfied	Quality of the information you were given regarding the documentation you were asked to provide Neither	Quality of the information you were given regarding the documentation you were asked to provide Fairly dissatisfied	Quality of the information you were given regarding the documentation you were asked to provide Very dissatisfied	Quality of the information you were given regarding the documentation you were asked to provide Not applicable

If you have been dissatisfied with any of the above services, please tell us why below (please type in)

Please click 'Next' to continue

Bedford Civil Registration Service

How satisfied were you with the Registration Staff you came in to contact with? (please tick one box per row)
	Very satisfied	Fairly satisfied	Neither	Fairly dissatisfied	Very dissatisfied	Not applicable
When making a booking	When making a booking Very satisfied	When making a booking Fairly satisfied	When making a booking Neither	When making a booking Fairly dissatisfied	When making a booking Very dissatisfied	When making a booking Not applicable

When registering a Birth or Death	When registering a Birth or Death Very satisfied	When registering a Birth or Death Fairly satisfied	When registering a Birth or Death Neither	When registering a Birth or Death Fairly dissatisfied	When registering a Birth or Death Very dissatisfied	When registering a Birth or Death Not applicable

At your Ceremony	At your Ceremony Very satisfied	At your Ceremony Fairly satisfied	At your Ceremony Neither	At your Ceremony Fairly dissatisfied	At your Ceremony Very dissatisfied	At your Ceremony Not applicable

At a citizenship ceremony	At a citizenship ceremony Very satisfied	At a citizenship ceremony Fairly satisfied	At a citizenship ceremony Neither	At a citizenship ceremony Fairly dissatisfied	At a citizenship ceremony Very dissatisfied	At a citizenship ceremony Not applicable

If you have been dissatisfied with any of the above, please tell us why below (please type in)

If your appointment was to register a Death did you receive the following services: (please tick one box per row)
	Yes	No	Not applicable
Were you offered the Tell Us Once service?	Were you offered the Tell Us Once service? Yes	Were you offered the Tell Us Once service? No	Were you offered the Tell Us Once service? Not applicable

Were you advised what documents and information you would need to provide?	Were you advised what documents and information you would need to provide? Yes	Were you advised what documents and information you would need to provide? No	Were you advised what documents and information you would need to provide? Not applicable

Please click 'Next' to continue